Trey was amazing and very thorough, a polite young man who explained everything he was doing.
monique richard
D"Julius truly went above and beyond"
Their customer service was impeccable, and Julius truly went above and beyond.
Daniel Romero
E"I Would Use This Shop Again"
Had some weird issues with my furnace and these guys, Jonathan specifically, came out same day, troubleshot the issues, figured it out, and fixed it.
Erik Svanoe
L"A Great Reflection of Your Company"
He is very professional and knowledgeable, and I could not ask for a better technician.
Levin Rolland
C"Honest, Kind, and Helpful"
Quincy was honest, kind, and helpful. He explained different options and then gave us his personal opinion.
Casey Hall
J"No pressure and all our questions were answered"
There was no pressure and all our questions were answered in a way that we could understand.
John Langfels
Trey was amazing and very thorough
Trey was amazing and very thorough. Polite young man. Explained everything he was doing. Was fast and locked my gate and all when he was finished. Checked the furnace as well and put my new filter in that I had sitting there. Was very appreciative of that. Thank you, Trey. One Source needs more employees like you. ⭐️⭐️⭐️⭐️⭐️
monique richard
Julius truly went above and beyond
We recently had an issue with our furnace on the morning of May 20th when we woke up to a cold house. The thermostat was set to 70 degrees, but the temperature inside had dropped to 65, and the furnace was not working.
I called OneSource, the company we purchased our furnace and AC system from in 2024, and spoke with Kevin, who was extremely apologetic and immediately arranged for a technician to come to our home. Within about 30 minutes, Julius arrived.
Julius was professional, courteous, and thorough from the moment he walked in. After diagnosing the issue, he determined that the blower fan had failed. Naturally, we were concerned since the system was only installed in 2024, but he explained that the part itself was covered under warranty. Initially, we were told we might be responsible for labor costs because our membership had supposedly expired.
However, when I explained that we had originally been promised a five-year membership when we purchased the system, Julius took the time to speak with the office on our behalf. He went above and beyond by advocating for us and making sure the situation was handled fairly. After returning with the replacement part and completing the repair, he informed us that OneSource would honor the original five-year membership commitment and that there would be no labor charge for the repair.
That level of customer service is rare today. Julius could have simply charged us and moved on, but instead he genuinely cared about doing the right thing for the customer.
I was extremely impressed not only with Julius, but with OneSource as a company for standing behind their word and honoring the commitment that had originally been made to us. The response time, professionalism, honesty, and quality of service were outstanding.
I would absolutely recommend OneSource to anyone looking for heating and air conditioning service or installation. Their customer service was impeccable, and Julius truly went above and beyond.
Daniel Romero
I Would Use This Shop Again
Had some weird issues with my furnace and these guys, Jonathan specifically, came out same day, troubleshot the issues from one end to the other, figured it out, and fixed it. Jonathan was incredibly great to have in my house, and the price was very reasonable. I would/will use this shop again without a second thought.
Erik Svanoe
A Great Reflection of Your Company
Today, I had the pleasure of having Julius come service my furnace. He is very professional and knowledgeable, and I could not ask for a better technician. I am extremely happy with his work, and he is definitely a great reflection of your wonderful company.
Levin Rolland
Honest, Kind, and Helpful
Quincy was honest, kind, and helpful. He helped us with our furnace and understanding the issues with it. He explained different options and then gave us his personal opinion. 10/10 recommend him and this company.
Casey Hall
No pressure and all our questions were answered
Was having furnace problems. Patrick came out and did a diagnostic test of our current furnace. Informed us of what our options were. Based on his professional experience, we decided to go with a replacement unit. There was no pressure and all our questions were answered in a way that we could understand.
Serving Castle Rock and beyond
Furnace Repair Company Castle Rock
At One Source Home Service, we understand the urgency of furnace repairs, which is why our team is equipped to handle all types of furnace problems quickly and with care. Some of the most common furnace problems we see are pilot light issues, cracked heat exchangers, broken furnace fans, over-cycling, and worn ball bearings. Customers often call us for furnace repairs when their systems won’t turn on or cannot properly warm their homes.
No matter your furnace issues, One Source Home Service’s expert technicians are dedicated to restoring your heating system's functionality, using state-of-the-art tools and techniques. Trust us for all your furnace repair needs!
Call (719) 266-2805 now to schedule a furnace repair service with One Source Home Service, where we prioritize your comfort and safety.
At One Source Home Service, we make it easy to care for your Colorado Springs–area home. From heating and cooling to plumbing, we handle repairs, installations, and maintenance with honest recommendations and reliable workmanship—day or night.
Why Choose Us:
Award-winning service trusted across Southern Colorado
True 24/7 availability for urgent home repairs
Certified, highly skilled technicians in HVAC and plumbing
One-stop shop for repair, replacement, and maintenance
